Knowledge Management Applied to E-government Services: The Use of an Ontology
نویسندگان
چکیده
This paper is about the development and use of an ontology of egovernment services. We identify the knowledge required to deliver egovernment transaction services. Based on the SmartGov project, we describe the use of a domain map to assist in knowledge management and motivate the use of an ontology as a domain map. We describe the development of the egovernment service ontology and give a few examples of its definitions. We explain why the SmartGov project has adopted taxonomies, derived from the ontology, as its domain map. We highlight issues in ontology development and maintenance.
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تاریخ انتشار 2003